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| Frequently Asked Questions |
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WHAT IS YOUR PREVIEW POLICY?
Funded media buyers from educational institutions and community groups planning a public event may preview any Bullfrog Films title FREE for your purchase evaluation. The free preview privilege is intended to enable you to make an informed purchase decision. The preview privilege is not available to home video customers or to those buying titles for under $90. Bullfrog Films reserves the right to revoke this privilege at any time if we feel it is not being utilized in the manner for which it is intended.
Previews are not to be screened in a group setting, nor shared beyond your selectors. We offer previews by streaming online. Please send us an email to request a preview, or order online through our cart.
Our streaming previews are the complete film and hosted on Vimeo. You will be provided with a link to the film program you wish to preview, along with a password to access the preview. Vimeo passwords are changed regularly. If you find that the password provided to you no longer works, please email us for an updated password. Please note our online previews are watermarked and in a lower resolution than the high quality MP4 file or DVD you will be purchasing.
I NEED TO RETURN A DVD OR SEND YOU A PACKAGE. WHAT SHIPPING ADDRESS SHOULD I USE?
DVDs being returned to Bullfrog Films should be securely packaged in a padded or rigid mailer or shipping box. Please do not apply tape or affix handwritten memos to the DVD itself as these can damage the item and may necessitate replacement. Please include some form of identification such as the original packing slip.
Our shipping address is:
Bullfrog Films
372 Dautrich RD
Reading, PA 19606
I’M INTERESTED IN A FILM THAT YOU DISTRIBUTE. WHAT ARE MY OPTIONS?
Institutional DVD (with PPR) Purchase: A DVD purchase comes with public performance rights for non-commercial and educational exhibition when no admission fee is charged and allows for all university or organizational affiliates to view the film individually or in a group setting so long as audiences are in a single physical space.
Digital Site Licenses (DSL): Bullfrog Films offers Digital Site Licenses (DSL) for schools, universities and colleges to host films on their secure, password-protected servers or digital networks for educational streaming to authorized users, including students, staff, and faculty. Special terms apply. Screenings outside of educational settings, or open to the public, must be licensed from Bullfrog separately: either by using DVD purchases with PPR or by licensing virtual or in-person community screenings. MP4 files are delivered via a password-protected link or a DVD master is provided with a DVD + DSL purchase. Caption files are delivered when available.
Educational Streaming: Docuseek streams essential independent, social-issue and environmental films to K-12 schools, colleges and universities, providing exclusive access to content for from renowned leaders in documentary film distribution. Streaming licenses are available for single titles and collections, for periods ranging from one year to life of file. Screenings outside of educational settings or open to the public must be licensed from Bullfrog separately: DVD purchases with PPR or virtual or in-person community screenings.
Classroom Rental: A film rental is intended for a one-time screening in a classroom setting only. We provide either a rental DVD or a stream hosted on Vimeo.
Campus-wide and Community Screenings: Bullfrog Communities offers screening events that are open to the members of your community and/or advertised as open to the public outside of the learning community of your campus. A community screening license includes the right to charge an admission fee, if you wish to do so.
We can provide our films for either an in-person or virtual screening event.
Customers interested in screening our films to raise awareness about a pertinent issue, or as a fundraising event for their grassroots group, student group, or community organization, will find several licensing options available through our Bullfrog Communities initiative.
Interested in a film not listed on Bullfrog Communities? Have questions about our virtual streaming options on Bullfrog Communities Streaming? We’d be happy to answer your questions via phone (610-779-8226) or email.
NOTE: A DVD purchased with public performance rights from Bullfrog Films may be used for in-person admission-free screening events on your campus with no additional screening fees.
Film Festival: If you’re interested in including a Bullfrog Films title in your film festival line-up, or would like to preview a film for consideration, please contact our film festival coordinator Mark Martelli with your request.
Film Reviews: If you are a journalist, film critic, or a reviewer for an academic journal who intends to write a review or cover a story about a film, please contact reviews coordinator Stephanie with your request.
THE DVD-R I RECEIVED WILL NOT PLAY IN MY DVD PLAYER OR COMPUTER. WHAT IS WRONG?
Many of our older titles have been made available as DVD-Rs. Though the manufacturing process differs, the –R media functions in the same way as a regular DVD disc. DVD players manufactured before a certain date (generally prior to 2001) and many bargain consumer models are not able to “read” the DVD-R format. We recommend that you research the DVD player model you or your institution will be using to anticipate any compatibility issues. There are many online resources available. We have provided a link to a fairly thorough listing of DVD players and the formats they support:
If you are experiencing playback issues with your DVD-R on a computer, we recommend trying the following media software program, which is free to download and use:
VLC Media Player
Customers renting DVDs for classroom or community screenings are likewise encouraged to allow time for testing of any media for compatibility issues before the screening date.
THE DVD/DVD-R I RECEIVED SUFFERS FROM SKIPS, FREEZES, OR OTHER PLAYBACK ISSUES. WHAT SHOULD I DO?
First and foremost, we want to ensure that your viewing experience is as trouble-free as possible, and so we encourage customers to inform us of any problems they experience when viewing our films on DVD. We do recommend that before contacting Bullfrog Films about defective media issues, customers take the following steps:
- Research the DVD player model you are using to identify any compatibility issues that could be responsible for the problems you are experiencing.
- If you are playing the DVD on a computer, try using a different software program.
- Carefully examine the data (non-label) side of the disc. Often times gently wiping the surface of the disc with a clean soft cloth or rag can remove minor dirt from the disc surface and correct the problem. Always wipe the disc surface from the center hole to the outer edge. Don't follow the concentric circles while cleaning. Avoid using paper products or materials with an abrasive surface, as they will scratch the disc. It is also advisable to refrain from touching the data side of the disc, as fingerprints can also cause playback errors.
- If there are fingerprint marks on the CD surface, dip a soft cloth in rubbing alcohol and gently wipe the surface. Never use a petroleum-based solvent like acetone as that will permanently damage the DVD surface. Ordinary water, or better yet mineral water, can be used as a substitute.
- If the DVD surface feels sticky or greasy, mix some baby shampoo in lukewarm water and use cotton or soft cloth to gently rub the DVD surface with this solution. Make sure the DVD is completely dry (no water drops) before attempting to play it again.
If you still experience poor playback, make a note of what type of playback error you experienced and where on the disc it occurred (supplying the timecode info from your DVD player display is best) and contact Bullfrog Films by phone or email. In most cases we will immediately replace the title free-of-charge or offer a refund if the customer so desires. We will provide a return-shipping label for the problematic media and test it for defects.
ARE YOUR DVDS/DVD-RS REGION ENCODED? ARE THEY PAL OR NTSC?
All Bullfrog Films DVDs are “all-region” (but often referred to as “region free” or “Region 0”), meaning they should be compatible with any DVD player in any country. Region codes do not apply to the recordable DVD-R format.
Bullfrog Films DVDs are formatted for NTSC. For customers in areas that use PAL this is generally not an issue, as most DVD players sold in countries using the PAL standard are able to read both PAL and NTSC-formatted DVDs and DVD-Rs*. However, the majority of players sold in areas using the NTSC standard will not play PAL-formatted media. According to DVD Demystified, NTSC discs will play on over 95% of DVD players/systems worldwide.
Customers who require PAL-formatted DVDs should contact us via phone or email with your requests.
*Viewers in PAL regions may encounter a problem when attempting to watch an NTSC-formatted DVD/DVD-R via a PAL-only television set.
WHAT IS YOUR REPLACEMENT POLICY?
To safeguard your investment in Bullfrog DVDs, we will replace any damaged, stolen or misplaced Bullfrog DVD for $25. This warranty applies as long as the program is offered for sale. Please email us details of the circumstances. In the case of defective media, Bullfrog Films will generally replace the item free of charge.
I AM A FILMMAKER/PRODUCER INTERESTED IN WORKING WITH BULLFROG FILMS. HOW DO I SUBMIT MY FILM FOR DISTRIBUTION CONSIDERATION?
Bullfrog Films specializes in films about environmental and related social justice issues. Filmmakers and producers who wish to have their films considered for distribution by Bullfrog Films are encouraged to browse through our online catalog to be sure your film fits our collection. If you believe it does, please send a description of the film via email to Bullfrog’s president, John Hoskyns-Abrahall, who handles all acquisitions. Please include in your correspondence links to your film’s website, photo galleries, or online trailer, if available. Contact information for John is as follows:
Email: john@bullfrogfilms.com
PH: 610-779-8226
If we find your film to be a good fit for our collection, John will then ask you to forward a screener copy and a press-kit. The evaluation process takes about one month.
I’M INTERESTED IN BUYING ONE OF YOUR FILMS FOR MY PERSONAL USE. I’M PLANNING ON
WATCHING IT IN PRIVATE AT HOME. WHAT ARE MY OPTIONS?
Bullfrog Films has home use rights for some, but not all, of the films in our catalog. Films may be available for home use on DVD, for streaming purchase and/or rental, or some combination of these options.
- For a list of films available from Bullfrog Films on DVD for home/personal use, go here. If a film we distribute that you are interested in purchasing is not listed as available for home use through our website, please contact us via phone or email to ask about availability.
- Some films available for campus and community screening bookings through our Bullfrog Communities initiative have a Home Use option.
- If you are interested in renting or purchasing a film for home use streaming, we have a selection of titles available worldwide for rental and/or purchase on Vimeo On Demand. We also have a limited selection of titles available for streaming or DVD purchase on Amazon Prime Video.
- Many Bullfrog titles have been made available for home use streaming through the subscription service OVID.tv, a collaborative effort by many of the most noteworthy, independent film distribution companies in the U.S. and around the world including: Bullfrog Films, dGenerate Films, Distrib Films US, First Run Features, Grasshopper Film, Icarus Films, KimStim, and Women Make Movies. Subscriptions are available on a monthly or yearly basis, and are currently for US and Canadian Customers only. Please visit OVID.tv for details.
WHERE CAN I FOLLOW BULLFROG FILMS ON SOCIAL MEDIA?
Bullfrog Films maintains a presence online through FaceBook, Twitter, Instagram, LinkedIn, YouTube and Linktree.
I WANT TO PLACE AN ORDER BUT I DON'T FIT IN ANY OF THE INSTITUTION TYPES.
If you are with a small community group, congregation or business, please select "activist." If you are with a large business, please select the "four-year college" category. If you aren't sure, please contact us!. If you are an individual looking for home use DVDs, check out our home use page.
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